Today, I was able to pay for something online with Google PAY and thought I’d try and load the cards in thinking Google is trying to be a one stop shop like Apple. So I asked around to see if anyone I knew used Google Play- friends with kids etc. Nope! Pavilions refused to give a return saying there were too many scams and that I had to contact Google. On my way home from lunch I stopped back at the Pavilions to returns the cards- I had the untouched cards still in packaging, my receipt and the printed Auth#’s that went with the card. So I never had any further contact with the scammers after I bought the cards. I bought three $100 Google Play gift cards as part of a scam, but realized the scam because I was actually having lunch with the person the scammers were pretending to be immediately after buying the cards at my local Pavilions. All I want is to redeem the cards for the product I paid for it my money refunded from them. Oh and told they understand my frustration and to kindly fill out the form again and wait for an email. All I am getting is a runaround and extremely frustrated. I’ve tried email, twitter, messenger live chat. Google Pay tells me no that isn’t possible and escalates the case. Then they told me to call Google Pay who according to the person I spoke to could help me redeem or refund my money. Call Google who tells me to go to the store I bought it who won’t return it. Was told I’d hear from a supervisor within 24-48 hours. No one will help even with three current escalated cases going on. I’m having an issue with three Google Play gift cards right now. The company says that its Google Play gift cards are within the law’s exception for gift cards as they are redeemable with multiple sellers. However, Google says that the California law governing gift certificates doesn’t affect Google Play gift cards. “As a result of its practices, Google was able to pocket the funds spent on Google Play gift cards that should have been redeemable by these card holders,” Meyers said. Meyers and Goza say that Google is violating California law with these practices, as the law requires gift card issuers to ensure cards are redeemable in cash for the value or can be replaced at no cost to the buyer or holder. “Google’s arbitrary barriers to redemption likely dissuaded many gift card holders from redeeming their cards, either because they lacked the information requested or found it too burdensome,” Meyers said in the claim.Īccording to the claim, Google also uses an algorithm in its security system that often flags authentic gift cards as suspicious, invalidating them. ![]() Gift card holders are required to fill out a form saying when and where the gift card was purchased, and provide receipts documenting the purchase, requests that are difficult for many gift card holders – especially those who received the cards as a gift, Meyers and Goza say. Google Play gift card holders Henk Meyers and Glenn Goza, the lead Plaintiffs in the class action lawsuit, say that Google’s security system makes it almost impossible for holders of authentic gift cards to redeem their purchases or gifts. ![]() The current class action lawsuit was filed in the Central District. Google urged a California federal court to dismiss the class action lawsuit, which was filed in February, and added that if the case was to continue, it must be moved to the appropriate court.Īccording to the company’s terms of service that govern Google Play gift cards, disputes must be resolved in the federal or state courts of Santa Clara County, in the Northern District of California, Law360 reports. A class action lawsuit that alleges Google’s Google Play gift cards violate California law by being too difficult to redeem should be tossed out, or at the least moved to the correct district, the tech giant says.
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